Frequently Asked Questions
You’ve Got Questions? We’ve Got Calm, Collected Answers.
Whether you're thinking about booking your first session or you've already scheduled and you're wondering what comes next, you're in the right place. This is our no-stress, no-judgment zone of real talk.
BEFORE YOU BOOK
What does the free consultation include?
A 30-minute video or phone call where we talk about your space, what’s not working, and how we can help. No pressure, no salesy pitch—just a real conversation about what support might look like for you.
What areas do you serve?
We work with clients throughout Northern Cook County, Lake County, and the North Shore of Chicago.
Do you work on weekends?
Nope! We schedule sessions Tuesday through Friday. Weekends are reserved for rest, family, and avoiding burnout. Thanks for understanding!
Do I need to book the Project Assessment first?
Yes, it's $150 and required for all new organizing clients (except maintenance). It helps us assess your space and create a custom plan. It is not applied to future services.
Will I need to clean before our session?
Please don’t! Seeing your space as it is helps us build systems that actually work for your day-to-day life.
DURING OUR WORK TOGETHER
Do I need to be home during organizing sessions?
For the first session, yes. After that, we can check in and you’re welcome to step away if you’re comfortable.
Will you make me get rid of everything?
Nope. We’ll guide you in making confident decisions, but it’s your stuff and your call.
Do I need to buy products?
Not necessarily. We can work with what you already have, and if something is needed, we’ll source options that match your style and budget.
What if I feel embarrassed about my space?
You’re not alone—and we mean that. We’ve seen it all, and you’re never going to get judgment from us. Just support.
AFTER THE SESSION
Do you offer maintenance support?
Yes! We offer quarterly, monthly, and biweekly maintenance plans to keep your systems running smoothly.
Will you help me donate items?
Yes! We’ll either take items for donation or help you coordinate local drop-offs. We even have a whole resource page for it.
How do I book my next session?
Just reach out via email or the contact form—we’ll get you back on the schedule in no time.
GENERAL ORGANIZING SERVICES
What is a professional organizer?
A professional organizer helps people bring order and calm into their homes by creating systems that are functional, beautiful, and personalized. Basically, we help you stop feeling overwhelmed by your stuff—and start feeling at home again.
What kind of organizing services does Mindful Space Co. provide?
We specialize in home organization—including decluttering, space planning, product sourcing, and system setup. We also offer ongoing maintenance organizing, move prep services, and full-service organizing for life transitions.
What type of organizing projects do you specialize in?
We’re known for helping busy women and moms create spaces that actually work for how they live—think pantries, closets, playrooms, kitchens, garages, and storage areas. We also love helping clients prepare for a move or refresh their systems with quarterly or monthly sessions.
Can you accommodate specific preferences or special requirements?
Absolutely. Whether it’s a certain aesthetic, religious considerations, or physical needs, we’ll always ask the right questions upfront and tailor your experience accordingly.
ABOUT MINDFUL SPACE CO.
Can you tell me about your experience as a professional organizer? How long have you been in the industry?
I’m Felisha Ziselman, founder of Mindful Space Co., and I’ve been organizing professionally for [insert number of years]—but I’ve had a label maker in hand since I could reach the pantry shelf. I’m a proud member of NAPO (National Association of Productivity & Organizing Professionals), and my team is trained to meet you where you are—without judgment.
Do you have any certifications or training?
Yes! I’m a NAPO member and follow their Code of Ethics. I’ve also completed specialized training in residential organizing and stay up-to-date on best practices in the industry.
Do you work alone, or do you have a team?
It depends on the project! Some sessions are solo (just me), but larger organizing jobs often include 1–2 additional team members to keep things efficient and moving.
Can you provide examples of successful projects?
You bet—check out our Google reviews for real client feedback and results. We also showcase before-and-afters on our social media and services pages.
Are you insured?
Absolutely. Whether it’s a certain aesthetic, religious considerations, or physical needs, we’ll always ask the right questions upfront and tailor your experience accordingly.
How do you handle privacy and confidentiality?
We take your privacy seriously. What happens in your space, stays in your space—unless you want us to feature it (with your permission, of course).
BOOKING, SCHEDULING & POLICIES
Will Mindful Space Co. work around my schedule?
We do our best! Our organizing sessions are available Tuesday–Friday between 9:30 am and 2:30 pm. While we don’t book weekend sessions, we’re happy to coordinate around school schedules or nap windows where possible.
What is your process for developing a customized organizing plan?
We start with a Project Assessment (a required first step), where we assess your space, goals, habits, and style preferences. From there, we create a clear plan—including layout, product recommendations, and session timelines.
How do you handle sentimental or sensitive items?
With care and zero pressure. We always ask for your input and offer gentle, supportive guidance on what to keep, donate, or let go.
What is your policy on communication and updates?
We check in regularly throughout the process—whether it’s a text about a product recommendation or a quick update after a session. We’re always here to support you and answer questions.
How do you handle items for donation or recycling?
We remove donations at the end of most sessions (when applicable) and offer local recommendations for recycling or special-item disposal. You’ll never be left wondering what to do with the "stuff."
PRICING & PRODUCTS
What are your rates and payment terms?
Rates vary by service. You can view starting prices for each service on our Services page. Payment is due in full before your organizing session.
What is your process for developing a customized organizing plan?
We start with a Project Assessment (a required first step), where we assess your space, goals, habits, and style preferences. From there, we create a clear plan—including layout, product recommendations, and session timelines.
How do you handle sentimental or sensitive items?
With care and zero pressure. We always ask for your input and offer gentle, supportive guidance on what to keep, donate, or let go.
What is the estimated cost associated with organizing products?
That depends on your space and preferences. Some clients already have great containers we can repurpose, while others prefer to upgrade. We'll always provide product recommendations with your budget in mind.
Service Area:
North Side Chicago, Northern Cook County & Lake County Suburbs.
